Payment Methods & Return Policies

Payment & Returns Information

CANCELLATION & EBOOK RETURN REQUESTS MUST BE MADE THROUGH THE “CONTACT US” LINK ON THIS SITE!

DO NOT EMAIL THE BOOKSTORE ADDRESS. THAT MAILBOX DOES NOT HAVE ACCESS TO ONLINE ORDERS AND CANNOT PROCESS REFUNDS. ONLINE ORDER FEES & SHIPPING FEES ARE NOT REFUNDABLE!

We accept Visa, MasterCard, Discover, and American Express cards. 

Book must be in original condition (shrink-wrap intact, all components included) for return or exchange. Original receipt, original method of payment (credit card), and proof of registration (schedule) are required.  LAB KITS for CHEM & BIO are not returnable.

Apparel & Gifts

We will gladly return or exchange apparel sold in the store with an original receipt in resaleable condition within 14 days of purchase.

Instant Access Ebooks

Returnable within 14 days of purchase as long as the book has not been viewed or printed.

Penguin/Random House titles are limited to 7 days

HarperCollins and Simon & Schuster titles are limited to 2 days

Hachette titles are limited to 3 days

Electronics

Sealed electronic items are returnable within 7 days in original condition.  For defective items, please consult the manufacturer's warranty information.

Tickets

Ticket sales are non-refundable except in case of show cancellation.

Medical Items

Stethoscopes, blood pressure cuffs, goggles, and dissection kits are not returnable